Interruption of service ?

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Interruption of service ?

Postby jasperli » Sun Sep 22, 2013 7:00 pm

Hi,

I had it a week ago on Sunday evening and yesterday again. As you can see on the screenshots; there is an interruption of the Enterprise service which redirects all URL's to it's main domain but with the translated content string behind it. Which results in massive 404 url's for about an hour. After that all is normal again.

Screenshot; Sunday = Saturday; date + time is correct

Image

Image

Could you investigate why these interruptions are there?

Jasper
jasperli
 
Posts: 57
Joined: Wed Feb 13, 2013 8:49 pm

Re: Interruption of service ?

Postby Edvard » Mon Sep 23, 2013 1:13 am

Hi,

If it redirects then it is something on your side. If our service is interrupted for some reason you shouldn't be able to load your translated pages. We do not make any redirects.
Regards,

Edvard Ananyan - GTranslate Team

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Edvard
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Re: Interruption of service ?

Postby jasperli » Mon Sep 23, 2013 11:28 am

Hi Edvard,

It's exactly what you describe; i wasn't able to load the pages. What you see on the screenshot is the translated URL. When clicking the URL there was a 404 error. After 1 hour (and now) all works normal again.
I have none redirect rules in my .htaccess for these domains.

Jasper
jasperli
 
Posts: 57
Joined: Wed Feb 13, 2013 8:49 pm

Re: Interruption of service ?

Postby Edvard » Tue Sep 24, 2013 2:23 am

Hi Jasper,

404 error is generated by your server and passed to us. Then we detect that it is 404 error and pass to the visitor without translating anything on your 404 error page. If there was an outage on our side, you shouldn't be able to see that error. Instead you should see Connection Timed Out error or Cannot Load Page.
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
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Edvard
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Posts: 4186
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia


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