Language Selector and SSL Certificate

[kefford]

Hi,

Previously we discussed changing my language selector to the style like you use on your site. I have finished testing gTranslate Enterprise on my live site. two things are outstanding before I can do this,

1) I want to change the language switcher to the dropdown style like you are using on your site,
2) I need to get you a copy of my SSL certificate for the Enterprise server. The only issue is I am not sure how to do that, all I was sent was a code. Can I just export the certificate to a text file and send you that, or should I send the code?

Ken

[Edvard]

Hi,

You can get the language selector from our source code or we can do that for you.

You need to send your wildcard certificate files to [email protected] and I'll install it for you.

Thanks!

[kefford]

Hi Edvard,

I have not yet done the setup of the Enterprise version. The following issues need to be addressed,

1) I want to change the language switcher to the dropdown style like you are using on your site,

2) I need to get you a copy of my SSL certificate for the Enterprise server. The only issue is I do not know how to do that, and am concerned sending anyone my SSL certificate. This seems above and beyond if one is concerned about security,

3) Your documentation says to add some code to the head tag of all pages. I do not know how this is done,

Hence, I have continued to use the free version, even though I am a paid Enterprise user. The problem with continuing to use the free version is that I and my users are constantly getting blocked mixed content resulting from http references coming from gTranslate that should be https, like my entire site.

Let me know what needs to be done.

[Yana]

Hi,

1. You can check the source code of our website and copy the language selector code.
2. Please send SSL Certificate files with the key by email .
3. If you want to enable the URL translation you should add <meta name="uri-translation" content="on" /> into the head tag of your template. If you can send access info we can do that for you.

[kefford]

Thanks, but I was given this same information previously. If I knew how do access and copy your source this would already have been done. I am using Joomla, I was under the impression the selector was easily installed under Joomla as an extension, not as source! Your website indicates the selector comes with the PRO and ENTERPRISE versions of your products, but not the free. I would expect this to be a simple selector control like in the FREE version, or why use anything other than the FREE? Also, what do I send as the SSL certificates? What about security concerns with sending my SSL certificates? The head tag addition I can now handle myself.

[Edvard]

Hi,

We are using a custom language selector on our website. If you want exactly the same selector you can check our HTML source code to get it. We are providing a free language selector which you can download from our website and install it easily.

You can send your wildcard SSL certificate files by email to [email protected]

Thanks!

[kefford]

Ok, thank you. I am not sure what FREE selector that is available on your site, other than that which comes with the GTranslate FREE. Are you referring to that one? If so, then you are saying I need to use the FREE selector with the GTranslate ENTERPRISE that I purchased.

If that is the case the other issue I raised needs to be addressed with the FREE selector. It does not properly support use on HTTPS sites like mine. It makes two calls using the hard-coded HTTP protocol which create errors and blocked content for the users, depending upon which browser they use. The calls are these,

<link href='http://fonts.googleapis.com/css?family=Open+Sans|Coming+Soon' rel='stylesheet' type='text/css' />
<script type="text/javascript" src="http://translate.google.com/translate_a/element.js?cb=googleTranslateElementInit2"></script>

For some reason these do not adjust to the site the extension is called on and use the appropriate HTTPS or HTTP protocol depending on the site. again, these are hard-coded to HTTP for some strange reason.

If I am to use this with Enterprise, which is fine, please address this issue or explain to me how I should address it under Joomla 3.3.6. Thank you.

Ken

[Edvard]

Hi,

If you use GTranslate Free selector with Enterprise version it will not make any calls to non https sources.

Thanks!

[kefford]

Ok, thank you. I will test this on my test site and verify that using the GTranslate FREE selector with Enterprise will no longer generate mixed content error from https/http issues.

Ken

[kefford]

I am testing the operation of Enterprise and am configuring now. The documentation says the following,

Removing non-www to www redirect for our network

RewriteCond %{HTTP:X-GT-Lang} ^$ # requests from our network will have X-GT-Lang header
RewriteCond %{HTTP_HOST} ^domain.com
RewriteRule (.*) http://www.domain.com/$1 [R=301,L]

What am I supposed to do with this? The documentation does not specify if these statements go anywhere on the site. If so, where? What file? Are there adjustments needed for an all "https" site like mine, which has the domain https://sim-x.net? I have configured the CNAME records to for example "es.sim-x.net". Please be specific as to what changes need to be made.

Also, where are the details on how to configure the GTranslate FREE selector for use with Enterprise? What should these settings be?

Operate with GTranslate Pro = Off?
Operate with GTranslate Enterprise = ON?
Translation Method = ???? (which one of, GOOGLE DEFAULT, REDIRECT, or ON THE FLY)

I think I figured out the other settings. Thanks.

Ken

[Edvard]

Since you are not redirecting sim-x.net to www.sim-x.net you do not need to take any actions.

You just need to tur on Enterprise option on. In that case it will automatically use Redirect translation method.

Thanks!

[kefford]

Ok, technically it works fine but I am seeing 2 issues, the same issues I saw when I first attempted to use the ENTERPRISE version. I asked about them back then too.

1) keep getting a security warning about the site certificate not being trusted. This is seen whenever a translated site is access. As I have asked you many times, how do i send you the SSL certificate? I have an SSL certificate on my site but it is installed and was installed by my hosting provider. I do not have anything to send. Again, be specific. Is it a file? What?

2) the translated pages are very poor. My site contains a lot of news articles, most of which are preceeded by "%" and left not translated on any of the non-english sites (eg. es.sim-x.net). This is absolutely NO good and quite honestly useless. The FREE version translates this content perfectly, yet the ENTERPRISE does not even attempt to translate. Why? What is the point of the ENTERPRISE version if it does not attempt to translate content?

My point 2) above raises a serious question and potential flaw I see in the ENTERPRISE implementation. Why not just drive the first translations from the same methods the FREE version uses and load them on the ENTERPRISE site. Because my site content is very dynamic this will be an ongoing problem every time a new news article is added to the site. I cannot spend all my time browsing these new articles to force the site to translate them to all desired languages. I am using GTranslate so I do not have to look after translations.

Ken

[Yana]

Dear Ken,

1. You need to send your wildcard certificate files to [email protected] . For the translated version it should be installed on our server.

2. First we need to discover your content to translate it. We discover when someone accesses non-translated page, it can be a crawler or a human being. In general you do not need to access all your pages, since crawlers do that in any way, however you may speed up the discovery process by accessing your all pages in translated pages. You can speed up the discovery process by manually browsing your website in different languages.
There is a conceptual difference between the Free and Enterprise versions.

[kefford]

Once again, what are the SSL files, where do I find them? My certificate was installed by my hosting provider. I have no files, so what do i send?

I understand fully the conceptual difference and that is the problem. I have tested with ENTERPRISE and the discovery process is simply too long. With dynamic content it is NO GOOD using a translation service that leaves content un-translated for extended periods of time waiting for what you call crawling to occur. Why not trigger the discovery off sending you a sitemap? Then trigger the discovery immediately so that the first time real user access the dynamic content the needed translations are available.

Honestly, with all that I have learned there is no reason to use anything other than the FREE version. It does what is needed. ENTERPRISE does not if it leaves content un-translated for extended periods of time, no matter what the reason. Hence my comment about it being flawed. The entire purpose of using such a service is to translate the content, just like your FREE version does.

This creates a dilemma for me. I do not use FREE software and that is why I proceeded first with PRO then ENTERPRISE. Either I continue using the FREE or switch to another service that works (translates). I suppose I could also pay for the PAID version and continue using the FREE. This then leaves me dealing with the mixed content errors from the http calls that should be https call. Any suggestions?

Ken

[Edvard]

Hi,

Please contact your hosting provider about wildcard SSL. Most likely you will need to buy wildcard certificate since probably you are using regular SSL certificate for one domain without subdomains.

We are working to make the discovery and translation process faster.

You can check the advantages of using Enterprise version on https://gtranslate.io/#pricing

Thanks!

[kefford]

I have a wildcard certificate for my domain https://sim-x.net and it was purchased through my hosting provider (hostpapa) from GlobalSign. I just don't know what you need me to send.

Regarding the features listed, I fully understand all of the benefits listed. However, if any content remains un-translated for ANY period of time it is too long for me. Especially when your FREE version translates instantly and on-the-fly. To me, having it translated without any delay far out-weighs any and all other features you can possibly list. That is my view and position, and I suspect many others will share that view.

Now, I am absolutely not looking for any refund I am just trying to decide which route I take going forward as my ENTERPRISE license will be up for renewal soon. I paid for the ENTERPRISE and used the FREE for the last year and was happy to do so. To me, your FREE software is well worth that expense. Plus, continuing to do the same thing would certainly be good if I can deal with the mixed content errors those 2 http calls I mentioned earlier in this thread can be dealt with for my users.

Beyond that I will have to explore other options, then re-examine ENTERPRISE later when you establish that the content is all translated from the outset, no delay. Any delay is unacceptable for highly dynamic web content.

Ken

[Edvard]

Hi,

We will need the files you got from GlobalSign when you bought your certificate. You will need to send your wildcard crt file and your private key file.

Thanks!

[kefford]

Can you please address the other part of my message, which has been asked many times now and continues to be ignored by you guys? What about the mixed content errors from the FREE version? I am prepared to continue with a paid subscription for GTRANSLATE PRO or ENTERPRISE but have no intent of using either of those versions until they are demonstrated to translate ALL content without delay, just like the FREE does now. I intend to only use the FREE version, but only if the mixed content errors are addressed. Failing that I will be dropping GTRANSLATE from my site completely by May 1st (when my current subscription expires) and switch to one of the other options I have. Please offer a response. If you do not there is no point discussing any aspects of the certificates.

[kefford]

As follow-up, it seems the mixed content errors issue I am enquiring is known and already been addressed but has not been released in the official version distributed on your site. This forum thread discusses in detail the issue and GTranslate support has issued updated FREE versions to select customers to address this issue.

use-gtranslate-free-over-https-t3746-50.html#p17537

Please review and respond accordingly. Again, I am not looking for something for nothing, just a fix to this issue and I will continue using the FREE version while renewing my subscription for the PRO or ENTERPRISE versions.

[Yana]

Hi,
I have just sent the latest version.