Translation not working - random gibberish symbols sometimes

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Translation not working - random gibberish symbols sometimes

Postby PolishedGeek » Mon Feb 13, 2017 8:55 pm

GTranslate is not working properly on one of our sites. We have an Enterprise license but are not getting support. Please help.

Here are examples of what we are seeing. Randomly the translation throws up gibberish characters. This is a live site, please investigate ASAP.

https://cl.ly/1T033L2c0C0e

https://cl.ly/0i2N2Z2Q0f1p
PolishedGeek
 
Posts: 8
Joined: Sat Nov 26, 2016 6:05 pm
Location: NC, USA & Antigua, Guatemala

Re: Translation not working - random gibberish symbols somet

Postby Edvard » Tue Feb 14, 2017 10:47 am

Hi,

Please turn off Gzip compression.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Edvard
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Location: Yerevan, Armenia

Re: Translation not working - random gibberish symbols somet

Postby PolishedGeek » Tue Feb 14, 2017 4:30 pm

Gzip makes a huge difference in the speed of the site. Are you saying that GTranslate and Gzip are not compatible?
PolishedGeek
 
Posts: 8
Joined: Sat Nov 26, 2016 6:05 pm
Location: NC, USA & Antigua, Guatemala

Re: Translation not working - random gibberish symbols somet

Postby PolishedGeek » Tue Feb 14, 2017 4:33 pm

Also - we were using Gzip on both of our translated sites, and only one was showing this problem. I've turned it off on both for now, but I'd really like to know how we can continue to use Gzip compression with GTranslate.
PolishedGeek
 
Posts: 8
Joined: Sat Nov 26, 2016 6:05 pm
Location: NC, USA & Antigua, Guatemala

Re: Translation not working - random gibberish symbols somet

Postby Edvard » Tue Feb 14, 2017 7:47 pm

Hi,

Gzip is compatible with GTranslate, but it seems that your website gzips the response 2 times, one from application side, one from server side. So you better leave server side gzip and turn off the application gzip.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
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Edvard
Site Admin
 
Posts: 4316
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia


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