trouble shooting

[hjrobert]

We have met problem with enterprise version like cannot be translated.BUt can open the english website. Please help to check Tks !

[Yana]

Hi,

Please make sure that you are not blocking our server IP address 94.23.220.23.
You may contact your hosting provider and ask to unblock our IP address.

[hjrobert]

no not blocking . It is normla last week. but now occur error. Is there any other reason ?

[Yana]

Hi,
Did you change your IP address?

[hjrobert]

No we did nothing. the main website can still open

[Yana]

Hi,
Please disable URL translation .

[hjrobert]

How ?

[hjrobert]

Hi is there any way to solve ? Or need us to change host ?

[Edvard]

Hi,

You will need to remove <meta name="uri-translation" content="on"/> from your website source code. Currently you have many URLs which are not possible to translate. For example http://www.domain.com/?gallery--t,120_p ... -grid.html

Thanks!

[hjrobert]

Will this help if i change to a new host ?? if change to a new ip address ?

[Edvard]

No. The issue is related to your current URL structure. If you change the host your URL structure will stay the same.

Thanks!

[hjrobert]

Really ? But it runs well in past 2 years, why now related with URL structure ?
Our structure like http://www.xxxx.com/gallery/Beer_Cups.html

[Yana]

Hi,
Here are some URLs which cannot be translated
http://www.xxxxxx.com/gallery--t,42_p,0-0---46-grid.html
http://www.xxxxxx.com/gallery--tp,7_b,_t,34_p,0-0---36-grid.html
http://www.xxxxxx.com/?gallery--tp,7_t,28_p,0-0---54-grid.html
http://www.xxxxxx.com/gallery--t,43_p,0-0---17-grid.html

[hjrobert]

Hi

I removed. but problem still there.
would you help to check ?

ja.xxxxxxx.com

[Yana]

Hi,
You didn't correct all urls . Please check left sidebar links and you can see them:
For example
/?gallery--t,32_p,0-0---45-grid.html
/?gallery--t,65_p,0-0---60-grid.html

You need to disable URL translation feature or correct all links and it will work properly

[Edvard]

Hi,

It should be active now. Please make sure that you keep URL translation off, otherwise it will be blocked again automatically.

Thanks!