trouble shooting

Popular automatic website translation tool

trouble shooting

Postby hjrobert » Mon May 11, 2015 2:29 pm

We have met problem with enterprise version like cannot be translated.BUt can open the english website. Please help to check Tks !
Last edited by hjrobert on Fri Jun 12, 2015 7:56 am, edited 1 time in total.
hjrobert
 
Posts: 36
Joined: Thu May 02, 2013 8:27 am

Re: trouble shooting

Postby Yana » Mon May 11, 2015 3:33 pm

Hi,

Please make sure that you are not blocking our server IP address 94.23.220.23.
You may contact your hosting provider and ask to unblock our IP address.
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4135
Joined: Thu Jan 12, 2012 6:21 pm

Re: trouble shooting

Postby hjrobert » Mon May 11, 2015 4:05 pm

no not blocking . It is normla last week. but now occur error. Is there any other reason ?
hjrobert
 
Posts: 36
Joined: Thu May 02, 2013 8:27 am

Re: trouble shooting

Postby Yana » Mon May 11, 2015 4:36 pm

Hi,
Did you change your IP address?
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4135
Joined: Thu Jan 12, 2012 6:21 pm

Re: trouble shooting

Postby hjrobert » Mon May 11, 2015 5:17 pm

No we did nothing. the main website can still open
hjrobert
 
Posts: 36
Joined: Thu May 02, 2013 8:27 am

Re: trouble shooting

Postby Yana » Mon May 11, 2015 5:48 pm

Hi,
Please disable URL translation .
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4135
Joined: Thu Jan 12, 2012 6:21 pm

Re: trouble shooting

Postby hjrobert » Mon May 11, 2015 7:39 pm

How ?
hjrobert
 
Posts: 36
Joined: Thu May 02, 2013 8:27 am

Re: trouble shooting

Postby hjrobert » Tue May 12, 2015 5:02 am

Hi is there any way to solve ? Or need us to change host ?
hjrobert
 
Posts: 36
Joined: Thu May 02, 2013 8:27 am

Re: trouble shooting

Postby Edvard » Tue May 12, 2015 1:20 pm

Hi,

You will need to remove <meta name="uri-translation" content="on"/> from your website source code. Currently you have many URLs which are not possible to translate. For example http://www.domain.com/?gallery--t,120_p ... -grid.html

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4185
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: trouble shooting

Postby hjrobert » Tue May 12, 2015 7:40 pm

Will this help if i change to a new host ?? if change to a new ip address ?
hjrobert
 
Posts: 36
Joined: Thu May 02, 2013 8:27 am

Re: trouble shooting

Postby Edvard » Tue May 12, 2015 11:10 pm

No. The issue is related to your current URL structure. If you change the host your URL structure will stay the same.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4185
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia

Re: trouble shooting

Postby hjrobert » Wed May 13, 2015 9:12 am

Really ? But it runs well in past 2 years, why now related with URL structure ?
Our structure like http://www.xxxx.com/gallery/Beer_Cups.html
hjrobert
 
Posts: 36
Joined: Thu May 02, 2013 8:27 am

Re: trouble shooting

Postby Yana » Wed May 13, 2015 12:17 pm

Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4135
Joined: Thu Jan 12, 2012 6:21 pm

Re: trouble shooting

Postby hjrobert » Mon May 18, 2015 6:38 pm

Hi

I removed. but problem still there.
would you help to check ?

ja.xxxxxxx.com
hjrobert
 
Posts: 36
Joined: Thu May 02, 2013 8:27 am

Re: trouble shooting

Postby Yana » Tue May 19, 2015 8:02 pm

Hi,
You didn't correct all urls . Please check left sidebar links and you can see them:
For example
/?gallery--t,32_p,0-0---45-grid.html
/?gallery--t,65_p,0-0---60-grid.html

You need to disable URL translation feature or correct all links and it will work properly
Regards,

Yana Ghahramanyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Yana
 
Posts: 4135
Joined: Thu Jan 12, 2012 6:21 pm

Re: trouble shooting

Postby Edvard » Tue May 19, 2015 8:30 pm

Hi,

It should be active now. Please make sure that you keep URL translation off, otherwise it will be blocked again automatically.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

Please leave your feedback on your CMS plugin directory. It is very important for us!
Google Translate Joomla
Google Translate WordPress
Google Translate Drupal
Edvard
Site Admin
 
Posts: 4185
Joined: Mon Jun 28, 2010 1:54 pm
Location: Yerevan, Armenia


  • Related Topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: No registered users and 0 guests

2GLux