Forum Archive - trouble shooting

We have met problem with enterprise version like cannot be translated.BUt can open the english website. Please help to check Tks !

Hi, Please make sure that you are not blocking our server IP address 94.23.220.23. You may contact your hosting provider and ask to unblock our IP address.

no not blocking . It is normla last week. but now occur error. Is there any other reason ?

Hi, Did you change your IP address?

No we did nothing. the main website can still open

Hi, Please disable URL translation .

How ?

Hi is there any way to solve ? Or need us to change host ?

Hi, You will need to remove <meta name="uri-translation" content="on"/> from your website source code. Currently you have many URLs which are not possible to translate. For example http://www.domain.com/?gallery--t,120_p ... -grid.html Thanks!

Will this help if i change to a new host ?? if change to a new ip address ?

No. The issue is related to your current URL structure. If you change the host your URL structure will stay the same. Thanks!

Really ? But it runs well in past 2 years, why now related with URL structure ? Our structure like http://www.xxxx.com/gallery/Beer_Cups.html

Hi, Here are some URLs which cannot be translated http://www.xxxxxx.com/gallery--t,42_p,0-0---46-grid.html http://www.xxxxxx.com/gallery--tp,7_b,_t,34_p,0-0---36-grid.html http://www.xxxxxx.com/?gallery--tp,7_t,28_p,0-0---54-grid.html http://www.xxxxxx.com/gallery--t,43_p,0-0---17-grid.html

Hi I removed. but problem still there. would you help to check ? ja.xxxxxxx.com

Hi, You didn't correct all urls . Please check left sidebar links and you can see them: For example /?gallery--t,32_p,0-0---45-grid.html /?gallery--t,65_p,0-0---60-grid.html You need to disable URL translation feature or correct all links and it will work properly

Hi, It should be active now. Please make sure that you keep URL translation off, otherwise it will be blocked again automatically. Thanks!