URGENT: Password/Username Reset?

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URGENT: Password/Username Reset?

Postby TCNAtile » Mon Jul 07, 2014 8:13 pm

Hello,

I am taking over for a colleague who has left the company, and our GTranslate password has gone with her. How do I get a password reset email sent to her email address, which can still be accessed by our Human Resources department? We need to determine whether we need to update our current version of GTranslate Pro, and I can't do that without logging onto GTranslate. Thanks in advance for your help!

Best regards,
Lynn
TCNAtile
 
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Re: URGENT: Password/Username Reset?

Postby Edvard » Mon Jul 07, 2014 8:51 pm

Hi,

We usually send updates to the email address assigned with you paypal account from which you have made the purchase. So if you have access to that email address, then you are fine.

Thanks!
Regards,

Edvard Ananyan - GTranslate Team

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Re: URGENT: Password/Username Reset?

Postby TCNAtile » Tue Jul 08, 2014 6:37 pm

Hello again!

Our site is being upgraded from Joomla 2.5 to Joomla 3.3, so I need to know what version we have. I can't tell from the information that's available to me, and the emails don't help.

Thanks!!
TCNAtile
 
Posts: 2
Joined: Mon Jul 07, 2014 8:09 pm

Re: URGENT: Password/Username Reset?

Postby Yana » Tue Jul 08, 2014 8:51 pm

Hi,

If you installed joomla plugin version you should use your Joomla administrator username/password for editing. For Joomla 3.x you need to install plg_gtransalte-1.7
If you are using Gtranslate Pro general version you can find the password in the GTranslate config.php file. It should be in the /gtranslate folder.
Regards,

Yana Ghahramanyan - GTranslate Team

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