Purchased the Pro version and never received the email conta

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Re: Purchased the Pro version and never received the email c

Postby Edvard » Sun Jan 27, 2013 1:14 pm

Hi,

Can you please mention your PayPal email address, so we can check and resend it for you?
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Edvard Ananyan - GTranslate Team

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Re: Purchased the Pro version and never received the email c

Postby Edvard » Sun Jan 27, 2013 1:32 pm

You have purchased the Enterprise version and we have send twice the instructions for you to enable it.

You did not purchase the Pro version.

Now I can see that you have requested a refund. Please let me know how you want to proceed.
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Re: Purchased the Pro version and never received the email c

Postby modelgelin » Sun Jan 27, 2013 2:03 pm

my website is modelgelin.com
I opened the accounts of all sub domains. en, fr, it's like. I would like to have in their translation on my subdomains. I updated all the cname records, and also according to your wishes. translation, but I'm still on the same page when I click on the english flag is opened. subdomain in the translation does not. and as a new page in my page so that search engines will not flow. I want this I enter my hostingime and then your plugin. I hope you understand me.i send you my hosting information.
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Re: Purchased the Pro version and never received the email c

Postby Edvard » Sun Jan 27, 2013 2:36 pm

So you have received the product. Please close the dispute on PayPal, so we can provide you further support.

I can see that you have set a wrong IP address for your CName records.

Please make sure to send us your hosting panel access info via our contact us form.
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Re: Purchased the Pro version and never received the email c

Postby modelgelin » Sun Jan 27, 2013 3:22 pm

your mail is like that cname : sis.tdn.gtranslate.net

your mail: Please go to DNS configuration manager in your hosting panel and add the following DNS records to enable desired languages:

CNAME af.modelgelin.com -> sis.tdn.gtranslate.net # Afrikaans

and i fixed my cname records that you said.

so say me what is the true cname and ip .
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Re: Purchased the Pro version and never received the email c

Postby modelgelin » Sun Jan 27, 2013 3:23 pm

my ip : 176.53.18.58
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Re: Purchased the Pro version and never received the email c

Postby Edvard » Sun Jan 27, 2013 3:25 pm

Please close the PayPal dispute for further support.
Regards,

Edvard Ananyan - GTranslate Team

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Re: Purchased the Pro version and never received the email c

Postby modelgelin » Sun Jan 27, 2013 3:57 pm

i closed. pls immediate do my site.
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Re: Purchased the Pro version and never received the email c

Postby Edvard » Sun Jan 27, 2013 4:28 pm

Hi,

I'm checking and can see that you have set your own IP address. You need to mention the domain name which we have mentioned in our email address.

Please check https://gtranslate.io/docs/58-gtranslat ... umentation for more info about how to set a CName DNS record.

If you can send us your hosting panel access, we can correct it for you.
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Re: Purchased the Pro version and never received the email c

Postby modelgelin » Sun Jan 27, 2013 4:30 pm

i am waiting reply . what did you do ?
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Re: Purchased the Pro version and never received the email c

Postby Yana » Sun Jan 27, 2013 4:38 pm

Hi,
Just sent the instructions. If you want I can create CNAME records for you.
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Yana Ghahramanyan - GTranslate Team

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Re: Purchased the Pro version and never received the email c

Postby modelgelin » Sun Jan 27, 2013 4:44 pm

sorry..
Last edited by modelgelin on Sun Jan 27, 2013 4:46 pm, edited 1 time in total.
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Re: Purchased the Pro version and never received the email c

Postby modelgelin » Sun Jan 27, 2013 4:44 pm

i have a lot of domain about 100. so i cant give information anyone.
but my english is not good .
and i dont know how can i fix my problem. i dont understand anything your this written

cPanel hosting

Go to Simple DNS Zone Editor.
Add new record
Type in the Name and CNAME of the record.
Click Add CNAME Record.

what is your cname ip .. ? in your emain that you sent me. you mentioned your cname is sis.tdn.gtranslate.net . and i do like that. so why this plugin dont work..
did you enter my hosting ? cause i sent you my information about my hosting.

and you give translating service but your forum just english . this is very funny..
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Re: Purchased the Pro version and never received the email c

Postby Yana » Sun Jan 27, 2013 5:03 pm

You will find our server address in the email. If you want I can instruct you via TeamViewer.
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Re: Purchased the Pro version and never received the email c

Postby modelgelin » Sun Jan 27, 2013 5:35 pm

ok what is your teamviever code.
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Re: Purchased the Pro version and never received the email c

Postby modelgelin » Sun Jan 27, 2013 5:38 pm

my id : 443 573 800
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Re: Purchased the Pro version and never received the email c

Postby Yana » Sun Jan 27, 2013 5:56 pm

I created CNAME records. Please check your email.
Regards,

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